Treating Customers Fairly

In line with the Financial Conduct Authority’s Treating Customers Fairly initiative, we have set in place standards and procedures to ensure that:

  • Any new enquiries that we receive are dealt with in a professional and knowledgeable manner, and that all customers will receive the same level of attention, regardless of the type of enquiry.
  • All existing customers will continue to receive a high standard of service from us, and we will constantly review their policies and levels of cover to ensure that their current arrangements suit their needs.
  • Documentation, including policy wordings, schedules and certificate of insurance will be provided at the earliest possible date to ensure Contract Certainty between our customers, us and the insurers.
  • Renewals are invited in good time, and we aim to give our customers at least 21 days notice of their impending renewal. This may be in the form of a letter, or a telephone call to discuss our customer’s current needs.
  • We will handle all claims enquiries as quickly as possible, and provide our customers with all the information they need to commence their claim on their first contact with us.



Get in touch for friendly, professional
advice or an instant quote